The staff on the reception at check in were very friendly and helpful. We arrived an hour before check in time which was no problem. We were offered a choice between a room on the Third floor where there may be some level of noise from a New Years Eve event on the First floor, or to wait half an hour for a higher floor.
First impressions of the room were that it was very small for a four star hotel. There was a bed and desk, two chairs and a TV smaller than you would expect. There was a kettle and tea/coffee provided and a safe.
The bathroom only had a shower, which was fine, but again for a four star hotel, the room was very small. The provided toiletries consisted of a bottle of un-marked soap. There was mould in the corner of the room. The bathroom also had a glass door which isn’t the best if you are travelling with teenagers that want privacy.
There was a room service menu with some snacks available 24 hours, and breakfast was served in the restaurant downstairs. Breakfast was a combination of hot and cold buffet items, with tea and coffee served at the table.
We had an alright nights sleep as the bed was comfortable, but we did have a problem with the free wifi, which we couldn’t access from our room. This made planning our night in London quite difficult as we also had no 4G reception. As wifi was included in the room rate, and advertised as such, we went to reception to be told by a not so friendly receptionist, “well I’ve got it working here on my phone”. We went back up to the room to try again and could not connect on numerous devices so we rang reception. The same not so friendly receptionist informed us that there were no more rooms available unless we wanted to move to a room with inadequate beds. We looked online and there were definitely rooms available. The next morning we were told that the duty manager was in bed poorly and given an email address to contact after check out about any issues. I will update when I receive a reply.
We had a fairly comfortable night’s sleep and an acceptable breakfast. However, for a hotel where we paid more to get four star service, we were not impressed with the room or TV size, the lack of wifi, level of customer service dealing with issues, or the cleanliness of the bathroom. We have stayed in less expensive four star hotels and definitely better three star hotels.
The Holiday Inn, Stevenage is located on St. Georges Way, Stevenage.